Grill & Gas Log Service
Grill Service Call & Diagnostic This fee is for our technician to come out to your location and diagnose the problem only. Once we know what parts you need we will provide you a quote for parts and labor to fix your grill.
Gas Log or Fireplace Service & Installation This fee is a trip charge for our technician to come out to your location and perform service. Any additional parts required will be additional.
No matter where you bought your grill, you can count on Premier Grilling to help you get the most out of it!
Enjoy peace of mind when purchasing from Premier Grilling because we stand behind every product we sell. In fact, we can even help you with many items we don't sell.
Contact The Service Department
855-744-7455 Option #5
A minimum of $99 is charged for diagnosing any grill or service issue. This fee is non-refundable and due before any service will be performed. Service rates do not include parts.
Premier Grilling reserves the right to charge more than the specified rate for special cases. Any parts needed to complete the grill service will be in addition to the $99 service charge. All Service is performed by a certified gas technician.
Be advised that many grill manufacturers require a certified service technician to be listed with the specific manufacturer prior to service on your grill in order to maintain the warranty. Don't make the mistake of using just anyone to fix your grill.
Check your warranty, and only use the best certified technicians to work on your grill. You wouldn't let just any work on your car would you?
*Our repair technicians do not work on refrigeration of any kind. For refrigeration repair, contact the manufacturer.
Most manufacturers warranties are handled directly by them. If you have an issue with your grill that you feel is under warranty, contact the manufacturer first to avoid the unnecessary costs of parts and even labor in some cases. Most often only the parts are under warranty, not the service.
Premier Grilling has access to parts for almost every grill manufacturer. If you need parts, contact us and we will order them, and have them ready for pick up without you even having to leave your house. All special order parts must be paid for in full in advance. No returns will be accepted on special order parts. No exceptions.
Just like your car and your home, your grill requires some regular maintenance to keep it running at an optimal level. In addition to being able to repair just about any grill, our Service Technicians will even keep up with the regular cleaning and maintenance for you!
Sometimes you encounter problems with your grill that you can't or just don't want to handle on your own. NO PROBLEM! Contact one of Premier Grilling's skilled technicians to diagnose and fix your grill issues for you!